FAQ
Quick Answers.
How fast can you respond in my area?
We aim to call or WhatsApp every enquiry the same day, with onsite appointments often available within 24 hours across Johannesburg, Pretoria, Centurion, Midrand, Sandton, Randburg, Fourways and the East and West Rand.
Do you provide reports for insurance claims?
Yes. Most South African insurers โ Santam, Discovery Insure, OUTsurance, MiWay, Old Mutual Insure, King Price, Hollard, Auto & General โ require a leak detection report before approving water damage claims. We produce reports formatted with photographs, methodology, findings and recommendations suitable for claim submission.
Will you have to dig up my garden or break my floor?
No โ detection first. We use non-invasive methods: thermal imaging, acoustic listening, tracer gas and CCTV drain cameras. The goal is to pinpoint the exact source so that any repair work (yours, ours, or your plumber's) is targeted, not exploratory.
My water bill is suddenly huge โ can you help me dispute it?
Yes. Sudden high water bills almost always trace to a hidden leak โ underground supply lines, pool plumbing, irrigation, slab leaks or fixtures running silently. We locate the source and provide documentation you can submit to Joburg Water, Tshwane or your municipality.
How much does leak detection cost?
Pricing depends on the type of inspection (residential, pool, underground, commercial), site size and the methods needed. We quote upfront before any work starts. See our pricing page or call 079 947 8936 for a quick estimate.
Which areas of Gauteng do you cover?
The full province โ Johannesburg, Pretoria, Centurion, Midrand, Sandton, Randburg, Fourways, Roodepoort, Krugersdorp, Kempton Park, Edenvale, Bedfordview, Boksburg, Benoni, Springs, Alberton, Vereeniging, Vanderbijlpark and over 140 suburbs in between. See full coverage โ